Human Rights Commission of Sierra Leone, HRCSL, with support from the UN development programmehas introduced its ‘Go Live’ on their case management system. The case management system is a web application for managing information about human rights violations and it is exclusively used through an internet browser.
Explaining the concept of the system the consultant, Dwight Jusu from SalBATS Ltd, said the case management was “a multi user system with a simple access control/permission that has an audit model”. He also explained that the system allowed different users to work on the case management practically for larger and distributed organizations, thereby integrating a documentation system.
The consultant also said that the case management system could give instant access to all information on individual cases and inquiries and could save time, eliminate duplication of work, reduce stress, minimise error, increase efficiency, reduce potential liability, allow reduced handling of paper files and allow organization to maintain a calendar and task list for staff.
Senior human rights officer, Richard Mbayo, explained the usefulness of the ‘Go live’ case management, saying that before the implementation of the system, HRCSL relied primarily on a manual, paper file case management system.
He said the software would allow complaints to be logged in, easy management of case material, provision of templates for correspondence and set reminders for follow-up actions.
“Such software will greatly assist the Commission to streamline its information system, improve response time and provide better case management”, said Richard.
Programme manager for Access to Justice & Security Sector at UNDP, Simon Ridley, said they were proud to be part of the case management system, and referred to it as useful for the promotion and protection of human rights. He said one of the core areas of the Commission was complaint handling and the ‘Go live’ system would be critical in that direction.
(C) Politico 01/07/14
